Misunderstandings are unpleasant under any circumstances, but especially
so in the workplace and in various organizations that are part of our
social life. Learning and building good relationships both take time, so
let's be patient. In the meantime, here are few tips that should help us in dealing with our coworkers,
friends and acquaintances.
One thing at a time - Give the activity at hand and those you are
dealing with your undivided attention.
Listen - Hear your colleagues out before expressing your own
thoughts and opinions, and never interrupt. This will not only help you
benefit from their experience, but it is a way of showing respect, which
wins respect.
Ask for more information or a clarification, if necessary - A lot
of communication problems stem from people being too proud to say they
need more background information or don't understand the point someone
else is trying to make.
Think things through - Know what you want to get across before
you start to speak. This will help you be clearer, more specific, and
more direct in your presentation, and therefore less likely to be
misunderstood.
Don't over communicate - As John Kotter, a professor at the
Harvard Business School and author of the international bestseller
Leading Change, put it, "Good communication does not mean that you have
to speak in perfectly formed sentences and paragraphs. It isn't about
slickness. Simple and clear go a long way."
Acknowledge your limitations - Don't be afraid to say "I don't
know."
Watch your unspoken communications - Nearly everything you do
communicates something to others. Punctuality communicates.
Attentiveness communicates. Body language communicates. Your facial
expression communicates. Your tone of voice communicates. Even silence
communicates. Positive signals open lines of communication; negative
signals hinder.
Be sympathetic - To understand others, try to put yourself in
their position. Why do they think or act the way they do? Be careful not
to misread others' body language. If you're not sure, ask.
Strive for unity - It's easier to deal with people than it is to
deal when at odds with them. Avoid conflicts and personality clashes by
looking for common ground and admirable qualities in those you work
with.
Be positive - Build team spirit by dwelling on activities well done and
progress being made toward your united goals. Focus on problems from the
angle of "how can we fix this" rather than "who's to blame."
The way to impress people
is not by
telling them how wonderful
you are. If you
want to impress people
you need to listen
to how wonderful they are. |